Associate Trainer - (US-NC-Greenville - 27858)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Instruct new hire and continuing education program specific training Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner. Facilitate transition of students from training to work environment, ensuring competency levels meet business needs Adhere to developed classroom agenda/timelines and content flow. Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations, and quality or transaction monitoring. Strict adherence to the Convergys code of conduct. Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities. Maintain high level of professionalism in and out of the classroom. Ensure effective, consistent communication with managers, peers, and other resource groups including day-to-day informal interaction with clients Accountable for achieving individual training performance metrics Responsible for day-to-day functional supervision of learners within the program training classroom environment, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. .

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