Key Account Manager - (US-TN-Memphis - 38197)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Actively seeks input from team members who will be impacted by any changes to existing operations Provides rewards and recognition for top performers Continually seeks opportunities to improve call center operations, including people, processes, and technologies Ensure that team member, client, and subscriber expectations are met and exceeded Collaborate with Workforce Management to implement their recommendations for improving operational efficiencies Collaborate with Human Resources to ensure that policies and procedures are consistently and fairly applied Work with the Quality department to ensure consistency in call evaluations and that quality objectives are achieved Assists Call Center Director/ Sr. Manager with strategic planning as it pertains to Call Center Operations Maintains an excellent working knowledge of the entire Call Center operation, as well as developing Call Center projects Update and continuously develop knowledge of products processes, and call center trends to provide recommendations that improve the customer experience, employee satisfaction, and corporate performance Develop and implement standard operating procedures for Call Center departments and ensures best practices are maintained Manage changing priorities in a multi-tasked environment Help to manage Call Center budget and understand the impact of decisions and actions based on the overall company financial performance Work on special projects, as requested..

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