Noc Provisioning Coordinator - (US-NC-Cary - 27519)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Take direct calls from on-site installation technicians Provision video services via Direct TV using online vendor portal and call center. Provision video services via Dish Network using vendor call center Verify with customer that all services ordered where provided in satisfactory manner prior to installation technician leaving premise. Provision DIDs for customers via Level 3 and or Dash Network Services online portal or via manual order submission Manage the E911 database Provision all voicemail platforms as needed. Manage the Local 911 database Manage the local CNAM database Manage the local National Directory Listing database Provision the OLTs for AFC site turnips Provision wireless NID if applicable. Enter all NID/ONT details into Enlighten system Meet published SLAs and departmental goals. Knowledge, Skills & Abilities Communication/ Manual Skills: Excellent written and oral communication skills. Be familiar with standard concepts, practices and procedures used in a Network Operations Center. Knowledge of PC based systems, familiarity with Windows operating platforms. Experience with the MS Office Suite, Word, Excel, and Outlook. Experience with OSS or other task management systems. High degree of self-motivation and independent decision making and be a self-starter. .

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