Knowledge Management Analyst - (US-FL-Pensacola - 32592)

Minimum Education: None
Job Type: Full Time
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Responsibilities: The knowledge management analyst will be tasked to perform a wide array of functions to support the learning needs of frontline MA Service Operations call center staff (internal and vendor) and support personnel. The knowledge management analyst will also serve as a technical writer and designer in the delivery of selflearning and knowledge management tools.Analyze training needs to develop new training programs or modify and improve existing programs.Develop and institute logistical, instructional, and pedagogical policies for the creation and delivery of training modules and other educational materials.Design and supervise production of learning resources in variety of formats including print and multimedia technologies to support curriculum offerings.Deliver TraintheTrainer sessions and full adult learning classes.Train instructors and supervisors in techniques and skills for training and dealing with employees.Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.Perform tasks as duly delegated by the Training Manager.Other duties as assigned.Required SkillsProficiency in Microsoft Windows and all Microsoft Office Applications especially Excel, PowerPoint, Word, Outlook, and AccessWorking knowledge of basic internet technologies, technical troubleshootingKnowledge of Java Application, HTML Coding, Enterprise ApplicationsSix Sigma, TQM or ISO knowledge, certification preferredRequired Experience2 years supervisor or managerial experience in a training and quality environment3 years experience in business process outsourcing or call center processesExperience in implementation of various training disciplines, especially the Kirkpatrick model.Trained on Principles of Adult Learning and Basic Facilitation.

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