Rpt Processing Assistant Iii Bilingual - (US-NC-Monroe - 28112)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: The management support unit is the backbone of the clinics in providing clerical services to providers and patients. The unit is responsible for maintenance of medical records, collection of fees, and informing the public of health department services. This position works 32 hours a week. Essential Functions: A. As one of the first staff members our clients will encounter all management support staff must have accurate knowledge of all health department services. Maintaining excellent employee/patient relationships is of the utmost importance in this position as well as all management support positions. General public contact is a large portion of management support positions. This position requires excellent customer relations as well as employee relations. This position is responsible for verifying patient insurance benefits and billing insurance companies. The employee will contact potential private insurance companies and local employers in Union County to request permission to be added to their insurance panel. B. The employee may be responsible for providing back-up coverage at a fee window, on the switchboard, at the front desk, filing, scheduling appointments, or any other tasks as assigned by the Supervisor. C. Public Contact Employee must maintain a positive, helpful, and professional disposition at all times. Employee will be interacting with patients, their families and other Health Department staff. Employee will have contact with other treatment providers, public and private agencies, and the public on a daily basis. D. Records & Reports Employee compiles reports on work duties as requested. E. Composition Employee may compile letters to be sent to patients regarding payment plan follow-up. Employee may compile other items as requested. F. Office Equipment and Operation Employee uses a calculator, copier, printer, shredder, computer, printer, fax machine, and microfilm viewer/printer. .

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