Business Operations Specialist - (US-IN-Plainfield - 46168)

Minimum Education: Bachelors
Job Type: Contract
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Years Experience 3-5 years

* Ensures timely and accurate readings and usage data including data for Co. customers and data subscribers/customers.
* Responds to and resolves complex customer requests, inquiries and complaints. Interfaces and coordinates with other groups/departments to resolve issues.
* Provides quality customer service, while minimizing cost and increasing company earnings.
* Resolve Work Queue meter reading and interval usage exceptions using the EDMS application.
* Resolve Meter Data Log issues created through the Sync process.
* Schedules/monitors/resolves issues for the AutoBill process
* Run EDMS reports and review/resolve issues associated with the reports
* Maintains high availability and flexiblity with work hours that includes extending hours to ensure all cycle billing activities are completed in a timely basis.
* Works effectively as a team, self-directed and willing to step outside of normal assignments to assist others.

Basic Qualifications:
* Excellent analytical and problem solving skills and ability to handle multiple tasks at the same time.
* 2-3 years customer service experience including CMS or CBIS system and CMS or CBIS Data process or other comparable customer service areas.
* Demonstrates excellent communication and interpersonal skills to effectively interact with all customers and employees.
* Effectively exercises consistent good judgment in making difficult decisions which affect company revenue and customer satisfaction
* Ability to effectively research, investigate, evaluate and document routine and complex customer situations
* Excellent work habits, self motivated, displaying ability to work independently with minimal supervision.
* Demonstrates ability to effectively change job duties on short notice, with an optimistic approach (i.e. receive inbound or outbound calls to customers or cross-train on other job duties).
* Broad knowledge of Data and Account Maintenance job functions.