Customer Service Representative - (US-PA-Pittsburgh - 15295)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities: Provide prompt resolution to customer inquiries by providing appropriate and accurate information.Accurately document and update records in required systems.Follow up in a timely manner to ensure customer satisfaction.Understand all programs, systems, and procedures.Track daily calls.Maintain diplomacy and tact when dealing with upset or escalated calls.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.','!!NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States. Principle  Answer incoming calls from client and/or customers in a professional, polite, and courteous manner.Provide prompt resolution to customer inquiries by providing appropriate and accurate information.Accurately document and update records in required systems.Follow up in a timely manner to ensure customer satisfaction.Understand all programs, systems, and procedures.Track daily calls.Maintain diplomacy and tact when dealing with upset or escalated calls.Provide feedback to management concerning possible problems or areas of improvement.Make recommendations to implement improved processes.Perform other duties as assigned by management.Requirements: High School Diploma or General Education Degree (GED) certificate.Previous customer service and/or call center experience preferred.Bi-lingual (Spanish) a plus.Proficient personal computer skills, including Microsoft Office.Excellent interpersonal, written and oral communication skills.Ability to work in a team fostered environment.Ability to prioritize and organize work in a multi-tasked environment.Ability to adapt to a flexible schedule. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. Work Environment:Office environmentAbility to lift and / or move 20 poundsM/F/H/V/EOE/AA ','!! High School Diploma or General Education Degree (GED) certificate.Previous customer service and/or call center experience preferred.Bi-lingual (Spanish) a plus.Proficient personal computer skills, including Microsoft Office.Excellent interpersonal, written and oral communication skills.Ability to work in a team fostered environment.Ability to prioritize and organize work in a multi-tasked environment.Ability to adapt to a flexible schedule. We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan. 

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=e2644fa958a029c82e693706341073bb

For more information please visit us at http://www.employmentcrossing.com