Regional Operations Supervisor - (US-TX-Houston - 77299)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements: The skills needed are a combination of Field Service Manager, Field Service Technician, and some expertise as a Network Systems Technician.Essential Duties & Continually monitor and manage territory performance based on the successful achievement of company goalsInstalls, configures, services, troubleshoots, and repairs company's electronic and mechanical equipment at the customer's siteOptimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issuesUpgrades hardware and software components as requiredUtilizes test equipment and hand tools to perform workMonitors reliability of network infrastructure and operating systemsContinual communication between peers, merchandisers, management and customer serviceInteract, develop and maintain positive working relationships with location owner operators, personnel and corporate staffMaintain organized and accurate inventoryDistribute or thin out inventory appropriately to KiosksProcess returns to vendorMake independent and effective decisions regarding matters relating directly to general operations of assigned territoryTrain and manage team of merchandisersUse appropriate security and safety proceduresAccountable for company assets in possessionKnowledge, Skills, & AbilitiesA passion for interacting in a positive and creative manner with customers, team members and developing partners.Demonstrates strong analytical, organizational, multi-tasking and problem solving skillsAbility to interpret and act on a variety of information and instructions furnished in written, oral, diagram, or schedule formAbilityto troubleshoot and repair system components requiring in-depth knowledge and understanding of company's equipment and specifications and Windows operating system; This implies a high degree of mechanical competency.Demonstrates a high-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access.Demonstrates high-level oral and written communication skillsHas the ability to work a flexible scheduleDemonstrates a high degree of self-motivationHas the ability to manage and motivate a teamHas the ability to remain composed under high-pressureHas the ability to address and diplomatically resolve inter-personal conflictAbility to lift 50lbs.; can bend, kneel and stand for extended periods of timeMust have an excellent driving recordHas a solid and unwavering belief in good ethics and honestyEducationA minimum of a high school diploma or equivalent is required; Associates degree preferredPreferred ExperienceBackground in electro-mechanical equipment repair and maintenancePrefer 3-5 years of computer, computer operations, network, communications, or related technical experiencePrior experience in retail, merchandising, or customer service1-2 years direct supervisory experience

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