Housing Counselor - (US-PA-Philadelphia - 19255)

Minimum Education: None
Job Type: Full Time
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Responsibilities: Counselor works to build healthy communities and expand homeownership opportunities and retention for low and moderate-income households. Counselor’s goal is to provide aspiring homebuyers or struggling homeowners with the skills, knowledge and information to buy and maintain a home, provide them with energy assistance, or resolve their current housing situation. This is done by bringing people into the program through outreach and marketing events; working with people individually; educating people about credit and managing their finances; and working with their financial position to prepare for loan application, loan modification, workout or other appropriate solution and in doing so Counselor will be exercising their training and best discretion in advising the client about best possible course of action.Reports to:Director of Housing Counseling:Intake & Referrals:Assist with orientation of applicants to the various first time homebuyer, foreclosure prevention, energy assistance and other loan programs available to low and moderate income families. Ensure completeness of application; Gather data and enter into appropriate program databases to track program statistics. Conduct monthly reporting and/or billing as appropriate. Refer homeowners to other necessary community resources.Counseling and case management:Conduct preliminary assessment of the homeowner’s situation, counsel the homeowner about personal and financial issues that assist with addressing their problems. Assist with intake and referrals to appropriate programs including loan, first-time homebuyer, energy assistance, and tax relief programs. Develop and assist other Housing Counseling staff with Workshops, Presentations, and other Community Outreach Events.Review:Prepare individual case reports and present to client that determine options for homeowner. Provide feedback and additional counseling to homeowner based on decision. Communicate decision about financial assistance to homeowner. Coordinate loan closings with the Director to assure timeframes and other requirements are met.Qualifications and requirements:•Two to three years experience working with a social service organization or other relatedfields dealing with the public or college education equivalent.•Must be computer literate, able to access e-mail, electronic calendars and the Internet;experience required with a variety of software applications including Microsoft Office.•Must be able to master the Home Counselor Online (HCO) and other software used tomaintain a client databases. Training provided.•Proven ability to deal with people in high stress situations with empathy and concern.•Both team player and self-starter with ability to prioritize tasks.•Excellent oral and written communication skills.•Demonstrated experience working with culturally diverse groups of people.•Knowledge of Real Estate, underwriting policies, mortgages, foreclosure, and householdbudgeting and loan closing highly desirable.•Familiarity with social service networks in Philadelphia a plus.•Bilingual Spanish/English preferred.Compensation:Competitive salary with excellent benefits including HMO health plan, long- and short-termdisability insurance, life insurance, paid vacation and 403 (b) retirement plan.Application process:Send cover letter and resume to Shanta Schachter, New Kensington CDC, 2515 FrankfordAvenue, Philadelphia, PA 19125, 215-427-4908 (fax),s (e-mail).

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