Instant Return Representative - (US-TX-San Antonio - 78299)

Minimum Education: None
Job Type: Full Time
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Responsibilities: Are you looking for a place to work that provides an established process in which you can learn with practice? Do you enjoy a group where people actually care about one another and leaders pay attention to your needs? Do you appreciate a nice, calm, and harmonic work atmosphere, while you pay close attention to procedures and quality?If this is you, you can stop looking, we would like to invite you to join our family as an Instant Return Representative.As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review the mileage and the fuel leave, answer questions and provide directions in a courteous and expeditious manner. Will work harmoniously with the team throughout the whole work process.Protects company property through enforcement of company policiesResponsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary.Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.Inspects vehicles for damage.Inputs appropriate information into computer tools and systems.Exhibits good team-oriented behavior.Follows other car-return processes as directed.Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.Mandatory RequirementsEducational Background:High School or equivalent preferred.Skills:Ability to read and understand driving directions and mapsAbility to engage in verbal interaction with customersProficiency in EnglishAdditional Notes:Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as requiredPreferred RequirementsHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.EOE M/F/D/V

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