Concierge - (US-CO-Steamboat Springs )

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: · Supporting Fire Command Station Leader during emergency situations. · Process guest facsimiles that were received by the Business Center during non-business hours. · Provide information to employees regarding local restaurants and attractions. ','!!POSITION PURPOffer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.     Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services.  Keep accurate records of all arrangements made.  Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.  Coordinate/promote activity reports to track reservation bookings. Print various PMS reports to anticipate guest needs and ensure all requests are met. Organize all guest amenities and arrange for delivery. Keep in contact with local concessionaries. 20%    Process and notify guests of receipt of facsimiles, mail, messages, and packages.  Assist guests in the sending of facsimiles, mail, messages, and packages.  Maintain a stamp bank with domestic and international postage for guest purchase. 20%    Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions.  Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city.  Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: · Supporting Fire Command Station Leader during emergency situations. · Process guest facsimiles that were received by the Business Center during non-business hours. · Provide information to employees regarding local restaurants and attractions. 

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