Supervisor of Telemarketing - (US-GA-Alpharetta - 30023)

Minimum Education: High School
Jobcode: 55084325_300230952
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The Telemarketing Supervisor will supervise a minimum of 26 Telesales Reps. Additionally, will interview, hire and train new employees to keep Telesales center fully staffed. Monitor agents using appropriate monitoring/observation forms. Submit agent reports daily. Enforce attendance and tardiness policies and procedures. Monitor number of agent contacts, presentations and sales. Complete 3 month, 6 month and 1 year performance evaluations. Produce and complete weekly and monthly commission reports. Complete bi-weekly timesheets. Communicate sales and performance goals to agents and implement incentive programs. Train agents on new acquisition campaigns. Write agent scripts as necessary. Resolve customer complaints related to the sales group. Create spreadsheet tracking as needed to evaluate sales performance. Other duties as assigned.

Required Skills:
Comcast is seeking a candidate who has a minimum of 2 years management experience, preferably within a Telesales environment, and working with a predictive dialer. The Telemarketing manager will have proven sales experience, be multi-task oriented and able to juggle several projects at once. Must be proficient with MS Word, and Excel. Must possess strong cognitive skills including problem analysis and decision-making. Excellent motivational and leadership skills required. Must have excellent written and oral communication skills. Ability to deal with ambiguity and switch gears quickly as necessary. Bachelor's in Business Administration, Marketing, Communications or related field preferred. Punctual, regular, and consistent attendance is mandatory.