Package Adjuster - (US-TX-Fort Worth - 76199)

Minimum Education: Tech School
Job Type: Full Time
Jobcode: 1728142
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Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Under general supervision, performs a variety of tasks related to adjusting claims including but not limited to damage notifications and claims on lost or damaged packages while maintaining adequate quality and production levels.

Responsibilities:
* Handles damage notifications by reviewing damage inspection report, notifying the shipper of damaged goods, obtaining and confirming shipping information and documenting pertinent information in the system.
* Adjusts special program claims (i.e. Flex, UPS store, Cargo) following established processes and procedures.
* Analyzes inspection report in system for claim details including packaging, items shipped, declared value, etc.
* Evaluates packaging of damaged or lost package by interviewing the shipper, consignee and other relevant parties for further information when needed.
* Obtains and reviews photos of damaged package.
* Ensures pertinent information is documented such as proof of value, replacement cost, reparability and salvage status, shipping charges, etc.
* Determines liability and damages based on investigation and review of contracts and coverage components.
* Advises shipper of decision and sends appropriate claim form or denial letter.
* Responds to attorney letters and other official correspondence relevant to a claim.
* Completes daily production spreadsheet and submits to supervisor.
* Enters information into system for statistical purposes.
* Follows service standards of client and Company at all times for claims handling and reporting.

Required:
*Two years of experience in customer service, claims adjusting or related experience
*To obtain licenses for all jurisdictions within the unit and other states as needed for proper coverage
* Strong oral and written communication skills. 
* Good organizational skills and attention to details
* Strong analytical and mathematical ability 
* Ability to analyze data and make appropriate recommendations
* Ability and willingness to learn related terminology, practices and regulations
* High degree of motivation and team orientation 
* Demonstrated typing ability, computer proficiency and ability to learn new software 
* Customer-service orientation with the ability to identify and understand customer needs
* Ability and willingness to learn about jurisdictional regulations of adjusting claims In addition to a competitive salary, Crawford offers you:

- Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 location in 63 countries
- On-going training opportunities through every stage of your career
- Strong benefits package including health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V


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