Technical Support Manager - (US-CA-Woodland Hills - 91399)

Minimum Education: High School
Job Type: Full Time
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We offer a wide variety of advertising and marketing opportunities customizable to each brand’s particular needs and objectives. Additionally, clients can secure our entire network or segment our national health club database by market/DMA (even zip code), by gender (women’s-only clubs), by income (platinum-member clubs), by life stage (childcare-providing clubs, low-impact aerobics clubs) or by ethnicity, sexual orientation, etc. (via U.S. Census zip code data).

Technical Support Manager

In this highly-technical position, you will manage the team responsible for providing technical support for a networked Digital Signage System deployed throughout the United States, providing actionable reporting on the performance of our Digital Signage System and for driving the failure analysis process.

Responsibilities:
• Develop training and troubleshooting steps to be used by support team in resolving customer issues
• Ensure Customer Service Representatives properly log calls and capture information necessary for assembly level failure analysis of our Digital Signage System
• Responsible for ongoing development and maintenance of failure analysis processes and associated enabling business systems
• Manage and resolve major customer escalations
• Ensure acceptable service levels for service requests and inbound calls by monitoring call distribution and service request queues
• Monitor in-house Customer Service Representatives and internal/contract field staff to ensure productivity levels are met, technical solutions are appropriate, activity data is captured accurately and excellent service is provided to customers

Qualifications:
• High school diploma
• Strong written and verbal communication skills
• Background in call center and field service management
• Strong understanding of PC-based networked systems
• Prior experience in the dispatch of field personnel and in electronic content management and distribution highly preferred

Benefits:
We value our employees’ time and effort. Our commitment to your success is enhanced by our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:
Please submit resume to: https://administaff.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=55431

Administaff is not a staffing agency. In fact, most of our listings presented are great full-time or part-time opportunities with small- to medium-sized companies. By delivering HR services such as recruiting, payroll and training, Administaff can help its clients focus on what they do best. And because we have the inside track to these firms, you’ll have a jump on your next career!

Administaff is proud to be recognized: Most Admired Companies, Fortune 1999, 2000, 2001 and 2002, Fortune 500, Platinum 400 and Forbes.

EOE