CRM Business Analyst - Salesforce.com - (Un-VA-Fairfax - 22039)

Minimum Education: Bachelors
Jobcode: 228265
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Our client is a Leading Business and Technology Consulting Firm headquartered in the Washington DC area with offices in New York City, San Francisco, Los Angeles and London. They provide solutions for clientele in the following areas: Consumer Commercial Products, Communications & Media, Public Sector, and Financial Services. They have awesome benefits including 21 days of vacation to start and $30 a month towards a health club membership! Job Description The CRM Senior Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. Essential Functions Gathering and understanding business requirements Designing technical solutions Developing technical solutions Configuring CRM COTS applications Business Process Design/Redesign Provide functional application expertise and team/project management Minimum Qualifications Bachelors degree Must be authorized to work for any US employer Willingness to travel 4-6 years of experience Professional consulting background CRM development configuration and customization, EAI, scripting languages, or workflow experience Experience with Salesforce.com, Siebel or other CRM COTS tools Leadership of a team in the successful delivery of technical solutions Call center experience a plus Excellent communication and client-facing skills Outstanding analysis skills Ability to facilitate in classroom training for new users Ability to develop use cases