General Engineer - (US-DC-Washington - 56972)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: 1 year work experience or accredited internship/cooperative experience required. Additional Requirements: Candidate must also possess strong customer service, analytical skills to include: - Good communication skills - Ability to work effectively in a team environment - Ability to work independently with minimum supervision. Position Description: Responsibilities will include: Maintaining the i2 issues database and responding within 15 minutes once the issue is submitted, handling telephone calls from internal and external customer base, identify possible transportation problems as pertain to tariff related problems. Assist in training new hires in the Entity Management group. Help Maintain tariffs/entities within i2 Transportation Manager. Perform gap analysis across all SPE account tariffs. Utilize methods and procedures to achieve process compliance and organizational goals, support and maintain standard customer and operational reporting (i.e. monthly reporting on i2 issues), provide feedback and recommendations to drive continuous improvement at account and operational level. Key responsibility help maintain and resolve level one and level two i2 issues submitted by the shipment management coordinators and business/operational owners, pull route guides from MILES to assist in tariff related issues, validate zones and build delivery schedules. Position Specific Responsibilities: Key responsibilities include helping maintain and resolve level one and two i2 issues submitted by the shipment management coordinators and business/operational owners. This person will be required to have strong trouble shooting skills as pertains to shipments, loads, rate calculations, and all tariff related entities. Responsibilities will include pulling route guides from MILES to assist in tariff related issues. .

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