Operations Manager - (US-NC-Charlotte - 28299)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Manage the day to day branch operations to ensure operational excellence. Communicate, implement and ensure compliance with firm operational guidelines and policies and support the branch operational risk and audit process. Oversee and perform operational approvals such as: review and approve account opening and maintenance, funds/securities received and disbursed, correspondence and communications with the public, trade errors/corrections, etc.. Monitor and manage operational costs. Manage operation's related client issues and complaints following firm policy and regulatory requirements. Coach and educate all employees on operational policies and procedures and the platform. Recruit, select, onboard, train and manage operational support staff (i.e., BSAs). Conduct performance reviews and make personnel decisions such as compensation, promotions, discipline and termination of operational support staff in accordance with firm policy. Implement service excellence standards, including coaching and educating operational support staff on the Client Experience best practices and suitability. monitor client accounts and transactions. Perform delegated supervisory functions, approvals and authorizations for the complex.. Support and drive strategic firm initiatives..

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