Manager - (US-CA-San Jose - 95196)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities: Analyze performance results and implement department improvements. Plan for upcoming organizational needs and implement strategies in a proactive manner.Analyze and maintain all Client Service Level Agreements. Ensure department operates efficiently according to client and company measures.Maintain understanding of client specific training.Resolve escalated customer complaints. Determine appropriate staff-mg levels and implement strategies to ensure the efficient operation of the department.Work with support departments to ensure staffing strategies are effectively executed.Achievement of budgetary measurements.Maximize revenue generated efficiency. Support long and short term financial projections.Responsible for expense management. Support the data collection for billing process, including ISRS, billable/non-billable hours.Development, maintenance and testing of the project's business continuity plan. Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organizations policies and applicable legal requirements. Education & Professional Certifications: Bachelors degree in related field from a four-year college or university or equivalent combination of education and experience. Candidate Profile: Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization. Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions. .

To know more about Hound, please visit us at http://hound.com.