Professional - (US-CA-San Diego - 92199)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: The successful part-time technical assistance contact center representative works well in a structured technology products & services call center on an operations team where attendance, punctuality, continuous learning, taking responsibility, customer empathy, two-way open communication, initiative and self-motivation are imperative to be successful. You will have the opportunity to: Learn our products: provide support for complex technology products and services by telephone, e-mail, chat and remote utilities for resolution of customer issues to ensure quality support and professional standards on each contact. Join a winning team: manage time and cross-functional teams effectively in order to exceed customer service level agreements and performance goals while creating a positive customer experience. Deliver customer satisfaction: respond to customers politely, emphatically and maintain a professional attitude at all times to ensure retention of our customers and employees. Create customer retention: build upon your customer empathy skills to respond to customers emotional state appropriately via telephone and written communication regarding installation, operation and maintenance of complex technology products and services. Build a technology career: collaborate with cross functional departments such as service operations, service readiness, software engineering, and product management to document and forward possible enhancements and product improvements. Requirements: 0 to 5 years of high customer interaction position(s) experience with structured technical assistance call center or customer service standards and practices to. śwowť the customer. Must be willing to work a long-term contract or contract-to-hire for these flexible career opportunities. Reliability and dependability are essential in this role based on the love of the customers in a high-volume technology-based customer contact team. Demonstrates customer empathy without heroism with an understanding of the customer from their point of view. “ their window on the world. Collision body shop management or Insurance company experience is desired. Demonstrates punctuality and regular attendance to ensure customer satisfaction through high call volumes and work schedules requirements for a technology call center services team based on part-time commitments. .

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