Customer Service Associate - (US-TX-The Woodlands - 77393)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements : The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates.Handling Inbound Calls. Greet the caller/secure the call. Identify caller need(s) and plan resolution. Use appropriate tools to process transaction/resolve caller issue(s). Document and close the call. Create workflow/case management follow up as neededMaking Outbound (Follow-up) Calls. Provide resolution/request information. Escalate/refer calls as appropriate. Document and close the callConduct Off-Phone Research/Projects. Review workflow/case management documentation. Investigate issues. Interact with client/client team to resolve. Participate in Continuous Process Improvement ActivitiesEducationBachelor or Associates degree in addition to one year of customer service related experience, -or- high school diploma or equivalent and two years customer service related experience.Nearly half of CSA hires have 1-3 years of college; one third have a bachelor's degreeWork ExperienceOne year of customer service related experience with a Bachelor or Associates degreeTwo years customer service related experience with a high school diploma or equivalentPrevious call center experience is preferredPrevious benefits and/or HR experience a plusSlightly less than half of CSA hires have call center experienceSuccessful CSAs tend to have prior experience in CS (non-Telecom related), Hospitality, Retail and HR fieldsAll positions require an applicant who has accepted an offer to undergo a background check.

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