Supervisor of Direct Sales - Indianapolis, IN - (US-IN-Indianapolis - 46298)

Minimum Education: High School
Jobcode: 55122868_303181649
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Position Summary:

-Coach, lead, and monitor sales representatives with respect to goals, metrics, performance, and sales skills and techniques.
-Create and implement process, procedures and lend to a culture that increases product penetration in designated territories through sales to current, former and new residential customers.
-Consult with new, existing, and/or alternatively served customers as necessary to understand customer reactions to Comcast products, services, and sales channel effectiveness.

Major Duties:

-Supervise and motivate a team of door-to-door Direct Sales Representatives to achieve sales goals for Digital Video, High-Speed Internet, and Digital Voice product categories.
-Provide individualized and ongoing performance management to ensure efficiency and productivity of all team members.
-Conduct tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans.
-Support and lead competitive field efforts through the implementation of acquisition and win-back tactics as directed.
-Coordinate audit follow-ups by Sales Representatives. Perform real-time field evaluation of individual Sales Representative performance.
-Track and analyze Rep activity and results metrics on a daily basis.
-Coordinate processes to ensure accuracy in daily check-in/pre-screen of sales orders.
-Strategically distribute and document territory among team members.
-Lead a dynamic, well-informed front line work force that successfully executes the appropriate campaign strategies.
-Conduct individual & team coaching and development sessions.
-Enhance and promote the sales environment of the entire organization.
-Punctual, regular, and consistent attendance is required.
-Demonstrate professional conduct and appearance.
-Punctual, regular, and consistent attendance.
-All other Duties as assigned

Customer Service:

-Assist sales reps in solving customer problems (technical, product, billing, etc.).
-Resolve or serve as intermediary to resolve service issues.
-Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.



Required Skills:
Minimum Requirements:
-3-5 years of successful Sales/Marketing Management or Supervision
-3-5 years of successful Leadership experience
-Demonstrated results orientation
-Demonstrated ability to lead/motivate sales employees
-Strong communication skills
-Organized and detail oriented work style
-Strong Microsoft Office skills including: Excel, Access, Word, PowerPoint, etc.
-High School Diploma or equivalent required; BA/BS candidate or graduate preferred.