Travel Consultant International - (US-CO-Denver - 80299)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Job Summary Fulfills International travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. Is knowledgeable in international faring and provides customer service through the communication of travel related information. Must spend more than 50% of work time on International travel requests. Essential Duties and Include Books international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate. Promotes the acceptance of fares, rates, and suppliers that match the client travel program policies and negotiated contracts. Applies discount programs appropriately. Moves market share for BCD Travel preferred suppliers. Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. Achieves individual and contractual service level goals related to telephone, quality, and productivity. Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. May build airline reservation system profiles for use with a specific group of travelers. Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.

Requirements : of four (4) years active Travel Consultant experience in the past 6 years. of 1-2 years international experience Must spend more than 50% of work time on International travel requests. Thorough knowledge of the travel industry, fares and international markets. Proficiency on specified GDS. Knowledge of international faring and ticketing procedures. Above average productivity level (subject to management assessment for off-the-phone projects). Demonstrated professional customer service skills. Achieves established office goals for measurable accuracy. Demonstrated internet research skills for customer information. Ability to work nights and weekends when needed.

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