Call Center Receptionist - (US-CA-Greenbrae - 94914)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Answer incoming lines in order to assist patients, physicians, and clinical staff in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, and schedule, reschedule, cancel, and verify appointments. Verify patient insurance. Enter patient telephone messages into the computer according to protocol and electronically route messages to the appropriate Physician's inbasket. Maintain professionalism, courtesy, and confidentiality at all times. Work as a team to achieve Call Center and organizational goals in order to provide quality patient service. Sutter Gould Medical Foundation a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, provides quality medical care, health education and research activities in a five-county area. medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management. Answer incoming lines in order to assist patients, physicians, and clinical staff in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, and schedule, reschedule, cancel, and verify appointments.

Requirements : High School graduate or GED required. College or vocational training a plus.  Typing certificate for 35 WPM is required for this position, certificate is required to be furnished at time of interview. Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. Previous computer experience in a windows environment. Call Center experience preferred. Six months previous appointment scheduling experience desired. Medical terminology and an understanding of health insurance guidelines are preferred. Committed to a professional, highly customer-focused call center environment. Enjoy working in a dynamic, fast-paced environment with good decision making skills. Outstanding customer service skills with sensitivity towards patients rights and confidentiality. Promote a positive approach through excellent attendance, great attitude, and teamwork.

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