Service and Training Manager - (US-NY-Buffalo - 14280)

Minimum Education: None
Job Type: Full Time
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Responsibilities : The Service and Training Manager supports the Store Manager or ASM by executing business strategies and upholding the customer service vision. The Service and Training Manager ensures the proper execution of tasks performed on the sales floor, in the fitting rooms and at checkout. They assign tasks, communicate sales updates, track goals, and give feedback to the associates. The Service and Training Manager trains, certifies, and models the company service standards and ensures efficient operation of the front end in compliance with company policies and procedures. They drive sales metrics through utilizing key performance indicators to track and target goals and understand the basics of how we build customer loyalty and measure business results to communicate and motivate Associates. This Manager may be assigned specific tasks when not acting in a supervisory capacity.Educates team on driving sales through store presentation, replenishment, and service standardsExecute store contests and create incentives to motivate AssociatesSupports Old Navy Card goals by implementing contests, tracking and establishing accountabilityCommunicates and delegates replenishment priorities based on sales and inventoryUtilize company reports to evaluate top sellers and replenishment prioritiesEnsures shop concepts are maintained and brand integrity upheld while making flexing decisions due to sell thru and inventory variancesPerforms Leader on Duty responsibilitiesOpens and closes the store in accordance with company standardsAdjust floor/store coverage as breaks are executed and as customer traffic patterns fluctuateMonitors payroll when opening store, and adjusts schedule accordinglyRecords ONC performance on tracking chartIs an active partner in achieving a positive Store Compliance Audit scoreUtilizes recovery statements to minimize external lossExecutes all activities related to Risk Management & SafetyEnsure store is compliant with daily cleaning activitiesPractices and ensures compliance with all company policies and proceduresCommunicate successes, opportunities and solutions.

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