Tier Tech Support Agents - (US-NC-Raleigh - 27699)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities : We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.AIf you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, please join us at our Monday thru Friday from 9am to 4pm(thru Friday November 6th)Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:Responds to telephone inquiries and complaints using standard scripts and procedures.Gathers information, researches/resolves inquiries and logs customer calls.Communicates appropriate options for resolution in a timely manner.Informs customers about services available and assesses customer needs.Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.All other duties as assigned.

Requirements :Mac OS, Windows or Linux experiencePrevious Customer Service experienceHigh School Diploma or equivalentStrong technical aptitudeACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=56a6506bf58357ea136784a61e528d79

For more information please visit us at http://www.employmentcrossing.com