Call Center Supervisor - (US-CA-Greenbrae - 94914)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities and Requirements : Provides direct oversight for the operations of the Call Center.  This position is responsible to ensure proper training for staff to achieve excellent customer service when answering the phone, registering, scheduling, and taking messages for patients.  Responsible for call statistics, call monitoring, call auditing, and meeting monthly Call Center goals.  Ensure proper staffing for department on a daily basis.  Enforce the proper use of standard operating policies, procedures, and protocols by department staff.  Compiles reports and other information to be distributed to upper management for analysis.  Maintain professionalism, courtesy, and confidentiality at all times.  Maintains excellent communication link between the Call Center and other internal departments.  Responds to escalated telephone and patient inquiries.  Research, responds, and address issues for patient complaints.  Work as a team to achieve Call Center and organizational goals in order to provide quality patient care.Sutter Gould Medical Foundation a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, provides quality medical care, health education and research activities in a five-county area. medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management. Provides direct oversight for the operations of the Call Center.  This position is responsible to ensure proper training for staff to achieve excellent customer service when answering the phone, registering, scheduling, and taking messages for patients. 

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=0f151a32baef9fffc2dad0e90616204d

For more information please visit us at http://www.employmentcrossing.com