Teller Operations Specialist - (US-CA-Pomona - 91799)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Description:Teller Operations Specialists are primarily responsible for driving day-to-day operational excellence and ensuring compliance requirements are met. Your duties will include, but are not limited to the following:Coach and train the teller team to process transactions accurately, efficiently in accordance with established policies and procedures.Create a positive team environment in the banking center by modeling appropriate behaviors.Assist teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.Maintain the highest level of customer service standards while consistently delighting our customers and exceeding expectations.Ensure banking center compliance is within federal regulations.Work closely and provide input to the Banking Center Manager and Assistant Manager to continually improve banking center performance.Create workforce stability by cultivating an engaged, spirited and well-coached team.Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.May be required to work Saturdays and or extended hours as needed.

Requirements :two years cash handling experience two years customer service experience one year coaching/leadership/management experience within past 3 yearsEffectively lead team to performance goalsDirect and motivate staffExcellent oral and written communication skillsExtensive experience in assisting customers with inquires and/or problem resolutionIdentifying opportunities to enhance customer financial needs, goals and objectivesHeightened attention to detail, time management and organizationAdvanced computer skillsDesired AssetsAbility to manage retail operations, as well as plan goals, schedules and objectives and conduct auditsSuccessful cross-selling experiencePrevious banking/financial services/teller experienceBilingual.

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