Help Desk Technician - (US-PA-Wayne - 19089)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Employees Create the Evidence that MattersAs demand for the rapid delivery of new pharmaceuticals, biotechnology and medical devices to identify, treat and prevent disease is on the rise, never has the need for conclusive evidence of product efficacy and effectiveness been greater. United BioSource Corporation is focused on meeting this growing demand for evidence. UBC:a fast growing, full range, global pharmaceutical services organization. Delivering evidence-based services and solutions depends on the quality and dedication of our staff. We seek the brightest, most talented professionals in the industry. Whether you are launching a career or seeking new challenges, UBC fosters personal and professional growth on diverse and challenging projects amid highly respected scientific, clinical and data professionals, and offers a robust compensation and benefits package. Come join our team to deliver the scientific evidence helping products succeed in the real world and saving millions of lives because Evidence Matters Title: Help Desk TechnicianReports To: Lead Systems Administrator Overview:The Help Desk Technician provides technical support to internal and external customers including workstation configuration, workstation support, Windows server support, user account maintenance and standard computer operations.

Requirements :: (Knowledge, Skills, Experience):Experience with end user support, help desk duties, troubleshooting hardware and software issues, repairing hardware and software issues and training users in the use of hardware and softwareMust be proficient with Microsoft Access, Word, Excel, Internet Explorer, Windows XP, and various other company supported softwareKnowledge of Help Desk software to track and document his/her workKnowledge of Norton Ghost a plusExperience with IP phones, in particular Mitel 3300 series a plusOperating Systems: Microsoft Windows Server 2003, Microsoft Windows XPMust be detail orientated and able to take a job to successful conclusionMust be able to work independently or as part of a team and be able to multitask effectivelyMust have excellent interpersonal, verbal and written skills.

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