Triage Consultant - (US-PA-Plymouth Meeting - 19462)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Provides direct assistance to callers requesting information about services including eligibility and scope of service, that do not require further assistance or assessment.Gathers prescribed demographics and eligibility data from all callers prior to transferring a call and facilitates smooth transfer of calls.Documents all contacts via case management system.Handles all calls which caller is at risk of discontinuing contact with the Service Center.Responds to the volume of call activity as it ebbs and flows on any given shift.Is cognizant of and contributes toward achieving individual, team, and service center performance benchmarks (including average speed of answer, abandons, average talk time, etc.).Attends weekly team meetings/trainings as assigned.Actively participates in assessing triage effectiveness and efficiency and offers solutions for improvement.Contributes toward establishing a positive working environment within the triage team.

Requirements :A master's degree in a related discipline, such as education, social work, counseling psychology or gerontology.One plus years of clinical experience preferably in the EAP setting.Knowledge and experience in core service areas of child development, parenting, adoption, education and services for older adults.Ability and interest to learn new areas of product portfolio and add-on products.Excellent communication skills.Team player.Good customer service, business and technical skills.Ability to multi-task and work in a fast paced, high change environment.

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