Card Services Manager - (US-NY-Albany - 12288)

Minimum Education: Tech School
Job Type: Full Time
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Capital Communications FCU, named a Best Place to Work by The Business Review since 2003, is currently seeking a Card Services Manager to join their team. The Card Services Manager maintains the overall responsibility for the Card Services area while providing outstanding member service and creating an exciting work environment.

Job Duties:
- Develop and execute an annual Strategic Plan for Card Services, involving budgeting and establishing a visionary plan for the future;
- Coordinate the daily work flow in the Card Services Department;
- Train, supervise, discipline, and write performance appraisals for staff;
- Ensure staff is well versed to cross-tell Credit Union products/services;
- Remain current on changes within the legal, regulatory, economic, competitive, and technology realm which may affect the Card Services function;
- Develop and maintain policies and procedures for departmental activities;
- Complete Visa Quarterly reporting;
- Manage relationships with third party processors (PSCU, FDR and STAR);
- Responsible for card product development and implementation, ensuring that the card programs provide our membership with at least the industry standard, so that we are always competitive;
- Attend PSCU Annual Member Owner Meeting;
- Perform the duties of a Card Service Associate at least 75% of the time.

Minimum Qualifications:
- 5 years experience managing a multi billion dollar Debit & Credit card portfolio
- Dynamic, personable individual with a hands on management style with the ability to work in the trenches with staff and maintain a successful work environment
- Self motivator with initiative and strong decision making skills with the ability to work in a fast paced environment with a strong focus on communication skills, customer service, and problem resolution skills.
- Accuracy, speed, strong attention to detail with the ability to multi-task
- Strong communication skills - verbal, written & auditory

If you meet the above qualifications and would like to apply for this position, please send your cover letter and resume, including salary requirements, to: Email: jobs@capcomfcu.org (MS Word attachments) Fax: 518-458-5261 Mail: Attn: HR, 18 Computer Drive East, Albany, NY 12205

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. M/F/D/V