Vice President Of Hotel Operations - (US-NV-Las Vegas - 89199)

Minimum Education: None
Job Type: Full Time
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Responsibilities : It is the primary responsibility of the Vice President of Hotel Operations to manage, direct and ensure the smooth and efficient operation of the Revenue/Channel Distribution Management, Reservations, PBX, Housekeeping, EVS and the Spa. All duties are to be performed in accordance with departmental and Monte Carlo policies, practices and procedures.Specific Job Functions:Ensures adherence to customer service standards within established departmental policies and procedures. Evaluates and corrects/modifies systems and structures that create problems or impede commitment to excellence in service.Responds to customer service interactions in a professional and timely manner, achieving positive guest/problem resolution.Works closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promoted and develops team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service.

Requirements ::At least five (5) years hotel operations managerial experience in a major hotel resort complex.Technical knowledge of hotel property management system.Technical knowledge of yield management system, preferred.An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment.Must possess strong leadership qualities, sound judgment and superior decision-making and problem-solving skills.Must possess ability to perform a myriad of duties with diligence and attention to detail.Must possess outstanding writing and public relations skillsEffectively listen and verbally communicate face to face and telephonically with management, employees and guests.Excellent working knowledge of Excel, Word, Outlook and PowerPoint.Maintain physical stamina and proper mental attitude to deal effectively with guests, management and employees while handling multiple priorities and meeting targeted deadlines.Stand, stretch, bend, reach and kneel for prolonged periods of time with restriction.

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