Call Center Manager - (US-CA-Torrance - 90510)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Supervises the Call Center. Assigns shifts and makes sure the Call Center is manned properly. Insures calls are answered promptly and professionally. Insures equipment is properly maintained and kept current. Logs and tracks all problems and resolutions to develop a maintenance library for future reference.Provides supervision for the Call Center, develops daily work schedules to maintain coverage of answering phones and distribution of work requests.Develops network requirements and hardware/software solutions to provide optimum service for our customer base.Develops network plans in conjunction with data system networking architecture and communication protocol requirements.Coordinates and reviews the installation of hardware and implementation of software.Prepares and maintains operational procedures and associated documentation.Analyzes phone system and local area network systems, including planning designing and evaluating.Resolves inter-operability problems for information transfers.Configures systems to users' environments.Supports acquisition of hardware and software.Reviews new product designs and changes to existing lines in order to keep abreast of company products.Supervises 4 to 5 employees in the Customer Service Department.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.Addressing complaints and resolving problems.

Requirements :Bachelor's Degree in Computer Science, Electronic Technology, or related field.2 or more years related systems engineering experience.Good organizational and analytical skills as well as an ability to communicate effectively.

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