technical support executive - (IN-bangalore )

Minimum Education: Bachelors
Job Type: Full Time
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Education: -


Any Bachelor's degree.(10+2+3, 10+3)with 1 yr exp with INTERNATIONAL CALL CENTRE
Undergraduates should have a minimum work experience of >=12 months.(10+2, 10+2+IT) with INTERNATIONAL CALL CENTRE
Potential candidates should not have Backlog exams in graduation.
Note: BE/BTech less than 60% are eligible, candidates with more than 60% in BE/BTech should have atleast 1 yr experience with International Call Center.

candidates need to have a min of 1 yr experience with INTERNATIONAL CALL CENTRE

2009 passout can apply

Desirable:

- Call center experience is preferable.
- Inclination towards sales
- Listening skills and effective questioning skills
- Ability to build rapport with the customers
- Dependable, reliable and able to perform duties with minimal supervision.
- Ability to interact positively with peers and supervisors.
- Accurate data capture and data entry
- Complaint and objection handling
- Ability to maintain telephonic skills/decorum at all times
- Ability to adhere to all organizational policies and procedures
- Ability to work individually and within the team

Should be able to type at least 25 words per minute with 85% accuracy

Tech knowledge:


- Should have worked on Windows Operating Systems (98, 2000, XP). Experience on windows vista is a plus.
- Should have some experience/idea about installing or uninstalling software/programs in Windows (Just MS Office knowledge is not sufficient)

- Should have basic computer hardware knowledge (understand connections, communication ports, cables, connectors etc)
- Should understand basic terms and definitions like RAM, memory capacity, minimum system requirements, device drivers, data transfer etc

- Should be aware of new technology - wireless, blue tooth, network, anitivirus, spyware etc (In depth knowledge not expected)

EXCELLENT COMMUNICATION IS A PLUS