Laboratory Liaison - (US-OH-Worthington - 43085)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Answer and handle incoming calls and facsimile communications related to customer issues. Communication and requests will include but not be limited to: retrieving original requisition forms for verification correcting specimen processing errors resolving occasional laboratory issues answer send out test questions direct technical calls and consults to appropriate staff gather information for pathologist related to customer issues receive requests for add-ons hold samples and cancellations trouble shooting/coordinating FedEx shipments Requisition form printing Administrative duties will include but are not limited to: answering phones; preparing parcel deliveries; requisition form filing; preparing and totaling timecards, supporting SPAR system, and other miscellaneous office duties. Responsible for identifying and training back up liaison to assist with support for after-hours, vacations etc. Will be responsible for ensuring all tasks and responsibilities completed within internal/external customer\'s expectations. Support and maintain the SPAR system. Review and revise procedures for processing. National Sample Collection and Logistics National coordination of sample collection and shipping from all Laboratories to Westbrook R & D. Maintenance of Shared spreadsheet of time and cost center allocation to be reported monthly to Technical Operations Manager. Other duties and projects as assigned.

Requirements :High school diplomaPrevious Customer Care experienceEffective communication skills both verbally and written. The ability to read medical and laboratory terminology. Excellent customer service skills. The ability to adjust to a variety of work situations. Ability to work well in teams and independently. Strong initiative and follow through skills. The ability to prioritize and multi-task. Professional behavior. The ability to troubleshoot, resolve issues and to implement improvements. The ability to interpret a variety of instructions furnished in written, oral, or schematic form.

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