Sales and Service Representative - (US-FL-Jacksonville - 32290)

Minimum Education: None
Job Type: Full Time
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Responsibilities : For each phone call made or received, utilize appropriate pre-designed computer screen to document and profile the customer account.This is a very important task required to efficiently and professionally service the accounts and maintain a history profile of what was discussed with the customer. Maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction, learn and apply new product knowledge to enhance sales and personal professionalism. Gather competitive information and other market trends; interact with other departments (Marketing, Purchasing/Inventory Control, Credit, Quality Assurance) and national distribution centers to resolve customer service issues.

Requirements ::Assertive team player with positive attitude, high energy level, and ability to establish customer rapport and build relationships. 1 year or more experience with Interline Brands as an outbound Telesales rep preferred Product knowledge (plumbing, electrical, maintenance, hardware, HVAC, gas products) a plus; knowledge of internal processes and procedures preferred Computer/PC literacy. Strong problem solving ability, good negotiation and closing skills. Pleasant telephone voice/manner, clear speaking voice, good command of the English language, good listening skills. 2 years sales or customer service experience High School diploma or equivalent, AS degree in Business or related field preferred.

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