Technical Solutions Rep Iii - (US-MI-Troy - 48099)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. Work is reviewed periodically by Supervisor or Team Lead. Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements. Work is reviewed periodically by Supervisor or Team Lead. Position Prerequisites: ASE or State issued certifications for auto and heavy truck. Heavy duty drive axle, driveline, air and hydraulic brake systems, vehicle control systems, manual transmission and automatted mechanical transmission. .

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