Applications Engineering Manager - (Un-NC-Durham - 27722)

Minimum Education: None
Jobcode: 280744
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This position will include management and development of a team of FAEs supporting all LED components world-wide along with several support centers. This individual is responsible for pre- and post-sales technical support for both existing and new customers & applications for LED components. A successful candidate will have strong understanding of the selling process and experience directly supporting customers with technical product specifications, product selection, system design, reliability, quality and manufacturing processes. They will have a strong understanding of and experience with LED-based systems design including optical, thermal and electrical design elements to assist customers in their application specific LED designs. Responsibilities: Meet and exceed sales objectives for LED components on a worldwide basis. Manage and develop a team of local and remote field application engineers supporting regional sales objectives. Provide pre-sales technical support for direct sales & distributors through customer presentations and product demonstrations Assist customer engineers to successfully design LED components into their products. Review & discuss customers requirements & suggest integrated solutions Monitor & support customer design efforts; provide remote and on-site customer support Perform system design reviews, lab experiments, retrofitting and prototypes designs Answer technical inquiries from existing and prospective customers with proper documentation and timely feedback/analysis Coordinate after sale customer support activities including FA analysis on products returned from the customer Establish and maintain direct lines of communication with engineering on reliability and quality issues as well as specific customer requests for technical information and troubleshooting Provide marketing and product managers with consolidated customer requirements to define new products and product enhancements Support new product introduction with product characterization, demo design, new product concept prototyping and application design and the development of datasheets and other customer collateral Develop reference designs, design guides and application notes Develop and present at technical seminars, tradeshows and distributor & sales training Develop and maintain relationships with optical, electrical and PCB suppliers as well as system integratorsJob Requirements: . BS degree in Electrical Engineering or Materials Science & Engineering 5 years of applications engineering management experience including remote management 5 years of FAE experience designing LED based systems and/or general lighting design experience Strong customer presentation and communication skills Self motivator with strong drive to achieve business objectives Ability to gain trust and work effectively across many departmentsPreferred Qualifications: MS or PhD degree in Electrical Engineering or Materials Science & Engineering MBA 10 years of applications engineering management experience including remote management Strong customer presentation and communication skills Self motivator with strong drive to achieve business objectives Ability to gain trust and work effectively across many departments