Bilingual National Retail Field Representative - (US-CA-Pleasanton - 94588)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements : Participate in events to build and strengthen the relationship with National Retailer Accounts.Sales and Services Training - Partners with store management and wireless sales personnel of National Retail to represent our product line and ensure that gains mind share in assigned retail locations. This includes, but is not limited to: conducting role-plays and mentoring of sales associates on a regular basis to ensure offers and/or promotions initiated by accounts/company are flawlessly executed; customize and deliver training to fit the needs of each retailer; manage the roll-out of National Retail programs, tools and training. Executes and inspects results of existing programs and initiatives. Also, facilitates in-store training program to ensure all store personnel are aware of the Advantage and how to most effectively position our products and services. Serve as SME on incentives and support retailer in implementation and reinforcement of these promotions.Customer Service - Serves as a liaison between the retail store and Cingular to identify and resolve issues. Service as a point of escalation for customer issues requiring higher-level attention than National retailers and/or Customer Service can provide. Ensure timely and appropriate resolution of all customer issues.

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