Noc Help Desk - (US-MD-Gaithersburg - 20899)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities : Experienced NOC Help Desk (Tier 1 / Tier 2) person needed to perform the following duties:- Diagnose and resolve problems of customer reported incidents- Installing, configuring, and troubleshooting, customer software and hardware- Enter all trouble calls into an automated call tracking system- Ensure that problems are escalated appropriately until a resolution is reached.

Requirements :Experience in Computer Help Desk/Call Center supporting custom applications- Proficiency with MS Windows, NT, 2000, and XP OS- Proficiency installing, navigating and troubleshooting Microsoft Office and other desktop applications- Ability to communicate professionally with customers and obtain required information to solve problems.- Proficient with helpdesk procedures and ticket resolution.- Able to perform basic hardware and software desktop service.

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=bad5a0c5eb264c00a8a0c385aa796d3b

For more information please visit us at http://www.employmentcrossing.com