Supv Customer Services Ii - (US-FL-Tallahassee - 32399)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received viatelephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues includingavailability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel.Intended for those employees who have responsibility for multiple job families within the Customer Service/Satisfaction function.Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Applies specialized subject matter knowledge to solve moderately complex issues within established guidelines. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors. Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received viatelephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues includingavailability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel.Intended for those employees who have responsibility for multiple job families within the Customer Service/Satisfaction function.Typically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Applies specialized subject matter knowledge to solve moderately complex issues within established guidelines. Does not require day-to-day supervision, and has the ability to handle most unique situations. May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors. Position Prerequisites:Bachelor's degree 3 years recent/relevant Medicaid or large healthcare claims processing experience 3 years minimum experience leading projects Computer skills (MS word, PowerPoint and Excel) Ability to work independently and in a strong team environment Ability to project a positive attitude and high degree of self-confidence Ability to effectively manage time Strong verbal and written communication skills Ability to create internal and external communications and training material Excellent attendance recordCapabilities: Claims processingIndustry: Healthcare Position Prerequisites:Bachelor's degree 3 years recent/relevant Medicaid or large healthcare claims processing experience 3 years minimum experience leading projects Computer skills (MS word, PowerPoint and Excel) ..

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