Communication Technician - Alexandria/Arlington, VA - (US-VA-Alexandria - 22336)

Minimum Education: High School
Jobcode: 54806480_308440912
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Potomac/Eastern

Technical Operations

Perform requested and non-pay disconnects, and changes of service, while
adhering to Comcast procedures and safe work practices, NEC and NESC
requirements, and local ordinances in order to provide (or remove)
services to the customer pre-wire single dwelling units and multiple
dwelling units (MDUs) in order to provide #ready hook-up# capabilities
at the time of moving in. Perform service calls. Troubleshoot the drop
from the tap to the customer#s equipment. Perform CLI Ride-outs. Install
and remove converters in order to provide customer with upgrades or
downgrades in service. Clean, maintain and stock vehicle and equipment
in order to be prepared to perform required duties. Review all requested
services with the customer in order to ensure understanding and
agreement.Inspect existing ground or make new ground according to the
National Electrical Code (NEC) in order to protect employees, customers,
and equipment from electrical shock or damage. Complete associated
paperwork with each work order in a timely manner in order to ensure all
details of the work are recorded for entry in the customer#s account
once the work is checked in. Determine acceptability of service by
reviewing picture quality following installation of cable service in
order to provide the best possible service for the customer. Provide the
customer with materials regarding channel line up, use of converter and
company policies as they relate to the customer as well as demonstrate
these skills in order to educate the customer on the use of the
equipment and company guidelines. Properly operate and maintain
installation/service tools and equipment. Report need for vehicle repair
or service when required and/or prescribed. Report any accidents,
losses, injuries or property damage to supervisor and customer when
appropriate. Apply knowledge and skills of training on the job in order
to prepare for transition to CommTech 3. Perform other duties as
requested by supervisor in order to achieve departmental goals and
objectives. Punctual, regular, and consistent attendance.

Required Skills:
Minimum Qualifications: Operational Competencies: # Ability to use basic
installation tools and hand tools # Ability to perform job from high
places (on ladders and/or poles) # Ability to comply with safety
procedures and requirements # Knowledge of basic mathematics # Ability
to communicate with customers in a clear and straight forward manner #
Ability to work independently Training/Licenses/Certifications: # Valid
drivers license and satisfactory driving record # High school diploma or
equivalent Work Environment/Physical Activities: # Climb poles, and
ladders 18 to 20 feet above ground, as determined by the system#s
requirements # Lift and carry loads of 70 lbs. or more # Work in crawl
spaces or attics # Work while standing 50 - 70% of the time # Drive
company vehicle in a safe and responsible manner # Work and travel in
inclement weather # Must be available to work overtime including
weekends, evenings and holidays # Ability to manipulate objects such as
pens, keyboard and mouse Core Competencies: Customer Focus: Able to
communicate courteously and pro-actively; able to learn customers# short
term and long term needs; see issues from customers# position, and
recommend products or services; able to promote customer focus in
employees and develop partnerships with customers. Conceptual Thinking:
Able to apply common sense, theory and experience to decision-making;
able to recognize similarities between past and present situation; able
to identify key issues or use inductive reasoning in complex situations.
Action Orientation: Able to persist and finish projects despite
obstacles, or redirect when necessary; able to follow instructions or
take action and address opportunities with little supervision; able to
take extra steps to prevent mistakes or create opportunities. Listening,
Understanding, and Responding: Able to use active listening skills or
attend to non-verbal cues to better understand others# perspectives,
behaviors or motivations; able to empathize with others# needs and
respond sensitively; able to use good judgment when responding and
respond to objections successfully. Comcast is not accepting unsolicited
assistance from search firms for this employment opportunity. All
resumes submitted by search firms to any employee at Comcast via-email,
the Internet or in any form and/or method without a valid written
Statement of Work in place for this position from Comcast HR/Recruitment
will be deemed the sole property of Comcast. No fee will be paid in the
event the candidate is hired by Comcast as a result of the referral or
through other means.
Comcast is an EEO/AA/ Drug Free Workplace
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