Network Analyst - (US-CA-Elk Grove - 95759)

Minimum Education: None
Jobcode: L:108090814
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Responsibilities: Functional responsibilities include project management, move, add and change work, maintenance, configuration, and performance tuning of the PBX and related peripheral hardware. Candidate will be responsible for troubleshooting performance issues utilizing root-cause analysis and recommending appropriate action. Other duties include ensuring the availability of application and infrastructure supported as well as implementing new concepts, techniques, and standards as required. Ensures solutions are consistent with organizational objectives and enterprise architecture standards.   Manage all data and voice circuits from installation, troubleshooting, and general maintenance. Design and develop voice network disaster recovery strategies. Excellent customer service skills are required.   General IT support work will be required from this position in addition to Telecommunications.   Expect to spend 20% of your time on Telecommunication related tasks and 80% of your time on general IT desktop/server support. Requirements:
The ideal candidates will posses 3 to 5 years of experience. The candidate will have administrator experience with Nortel-based PBX, Symposium ACD, and Call Pilot. They will be responsible for proactive troubleshooting which includes daily searches of log files for any error messages as well as corrective responses. They will utilize fundamental knowledge of telecommunication networking. A high level of customer service skills is needed. Ingenuity, innovation, and a high level of motivation are a must.   Strong documentation and communication skills are required.
 
Experience with Unix/Linux, Microsoft Windows XP/Vista/Server, Microsoft Office, and Visio is highly preferable.   Previous administration of Cisco networking hardware a plus. Flexibility is required in this position, requiring on call support.  
Preferred qualifications include: Edify IVR and Genesys CTI support, Nortel (or equivalent) certifications on the Option 11 – 81 line of PBX’s, Call Pilot, and Symposium