Business Account Rep - (US-NC-Concord - 28027)

Minimum Education: None
Job Type: Full Time
Jobcode: N/A
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Responsibilities: This customer segment is primarily defined by a large number of companies generating less than average monthly revenue, but may include some average size accounts. The selling environment of this position is an outbound telephone account management with minimal (less than 5%) customer premise interaction. Principal Duties and Responsibilities (Essential functions) Account Responsibility Overall responsibility for the management of a group assigned accounts, making outbound calls focusing upon retention (through securing long term contracts) and profitable growth of existing revenue streams and creating new revenue sources through securing new Windstream accounts Respond to incoming calls resulting from outbound customer contacts (from the assigned account base) to retain and grow existing revenue streams and create new revenue sources through securing new accounts Overall responsibility for the management of assigned accounts by conducting strategic planning activities to ensure customers' product and service needs are anticipated Provide professional and technical advice on business applications to ensure account satisfaction by fulfilling customer needs Respond to Request for Proposals (RFPs) Product Responsibility Represent Windstream's entire converged product portfolio Maintain a solid understanding of all the major product groups and applications associated with these product groups Coordinate with Engineering (when applicable) and sales support to complete product configuration and ensure successful installation of simple CPE products Sales Process Responsibility Identify and qualify leads necessary to maintain strength in the sales pipeline and consistency in above quota level performance Create proposals and/or presentations to close the sale Ongoing account retention and growth efforts Job Specifications Strong verbal and written communication skills are required to assess needs, compose proposals and routine letters and maintain influential relationships at all levels within the customer's organization. Knowledge of telecommunication products and services is required as well as problem solving skills to influence the sale and diffuse potential customer problems. BS and 3 years of sales experience typically in telecom, and/or a telesales environment Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. .

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