Team Leader Call Center - (US-TX-Pharr - 78577)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Must be flexible to work nights/weekend schedule Dimension & Scope: The Team Leader Customer Role role is the first supervisory level position in the Team Leader career path. This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship; on-line courses and on the job training (25%) while maintaining phone skills (15%). The Associate Team Leader will be effectively using various tools; running reports; demonstrating leadership through acknowledging the fair and consistent application of policies while demonstrating a variety of coaching styles and techniques. This position will have between 18-22 direct reports. Principal Duties and : -Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.

Requirements : & Professional Certifications: Bachelor degree in related field from a four-year college or university with zero to three years related experience; or, Equivalent combination of education and experience Candidate Profile: -Sales Experience -Call Center Management Experience -“Modeling the Way by setting positive examples of behavior and attitude for program level activities. -Proven time management skills -Excellent customer service and support skills.

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