Technical Support Representative - (US-PA-Pittsburgh - 15295)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements : DescriptionDynaVox Mayer-Johnson, the world leader in augmentative communication technology, is seeking a Technical Support Representative to provide phone and email technical support and service to our customers and associates. The Technical Support team handles incoming calls and emails in a call center environment and provides troubleshooting and training support related to DynaVox devices, including all hardware and software. The Tech Support Representative documents all customer interactions in the call center database and is responsible for follow-up and completion of all technical support inquiries.

Requirements : This position include experience working in a technical call center or helpdesk environment; demonstrated commitment to customer service as well as strong phone and written communication skills. Proficiency with basic computer and database applications, including call tracking systems, is a must along with the ability to provide detailed documentation of all customer interactions.Dynavox offers a competitive compensation package including 401(k), profit sharing, tuition reimbursement and comprehensive health insurance. In order to be considered, all applicants must complete an employment application on line at dynavoxtechAre you a returning applicant?

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