Clinical Call Center Manager - (US-FL-Port Saint Lucie - 34988)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities : Principal Function: Manage all aspects of an emerging clinical call center and lead the organization to meet service levels, quality calls, and identify opportunities to improve business efficiencies and customer experience. Supervisory Relationships Directly Reports to: AVP of Clinical.

Requirements : Indirectly Reports to: SVP- Clinical and Pharmacy Operations Supervisory for: Operational component of clinical staff Essential Duties: (ludes the following. Other duties may be assigned) 1. Serve as a liaison between the clinical team and technical/operation teams within the organization. 2. Create and analyze I Decide Program activity and telephone reports on a daily basis and drive improvements of key performance indicators. 3. Research and provide problem resolution for consumer calls and provide documentation of outcome to appropriate authority. 4. Complete reports or projects for upper management. 5. Assist Clinical Team in identifying employee performance issues, developing plans of action, and assessing supplemental training needed for success. 6. Maintain phone system flexibility of employee work schedules to meet changing business and departmental needs. Ensure all service levels are achieved efficiently. 7. Assist management in achieving departmental goals and implementing initiatives. 8. Oversee, and maintain call monitoring and quality programs. 9. Performs additional duties required as directed by Clinical & Pharmacy Operations management team.

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=181dc8a2e4138325ed413efa75aa0f30

For more information please visit us at http://www.employmentcrossing.com