Call Center Supervisor - (US-FL-Tampa - 33697)

Minimum Education: None
Job Type: Full Time
Email this job to yourself or to a friend | Job Match Test | Resume Guide

Responsibilities : The Call Center Supervisor is responsible for the day to day development of the agents to ensure high quality service that meets or exceeds all individual, team and company goals. This position will manage, coach and develop agents to achieve individual, team and company performance goals, as well as manage and assume accountability for agent attendance, turn-over, motivation and overall job performance.The Call Center Supervisor will also facilitate the communication of team performance compared to goals, disseminate general corporate communication and provide a forum that fosters innovation and issue identification within the team. The ideal candidate will be flexible and adaptable in a changing environment while maintaining a positive attitude at both an individual and team level. This position will serve as the primary point of escalation for all agent and customer service issues. The Shift Lead will partner with Human Resources and Training to develop recruitment, training and retention plans that support the team and the company performance goals and customer service philosophy.

Requirements :Associate degree or equivalent work experience preferred3 years of Call Center or management experience is preferredPersonnel management experience desired, but not requiredStrong PC skills (e.g., Word, Excel, PowerPoint) are requiredStrong Written and verbal communication, and interpersonal skillsExemplary coaching / motivational skills at both an individual and team levelYou must be able to pass a drug test and criminal background check.

For more information of this job and to Apply Online, please visit us at http://www.employmentcrossing.com/lcjsjobdetail.php?akey=01d24906b1429f3cb381cdc9292b7ed5

For more information please visit us at http://www.employmentcrossing.com