Trainer, Medical Claims & Customer Service - (US-OR-Portland - 97299)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Provides training, develop and maintain documentation, and perform quality reviews of policies, procedures, phone techniques and etiquette and system functionality (including claim adjustments) for claims and/or customer service representatives established Processors and/or and provides ongoing training to ensure accurate processing of claims and inquiries, consistent application of administrative documentation and efficient system usage.Assists the supervisor in developing new trainers and/or trainees.

Requirements :High school diploma or equivalent. 2. At least 12 months experience as an ODS Claims and/or CSR II consistently exceeding level of performance or equivalent experience. 3. Ability to instruct, motivate, direct individuals at various skill levels over the phone, face to face and in the classroom environment. 4. Demonstrated strong, effective and diplomatic interpersonal skills with employees of all levels and to participate effectively as a team player. 5. Demonstrated analytical skills in identifying technical needs and implementing an effective course of action. 6. Excellent oral and written communication. 7. Demonstrate training skills in small and large groups with good presentation skills. 8. Knowledge of Microsoft Office applications. 9. Excellent reading, oral, and written communication skills and ability to interact professionally, patiently, and courteously with customers over the phone and in person. 10. Good problem solving and decision making skills. 11. Ability to work well under pressure in a complex and rapidly changing environment. 12. Ability to come to work on time and on a daily basis. 13. Maintain confidentiality and project a professional business presence and appearance. 14. Knowledge and understanding of ODS administrative policies affecting claims. 15. Demonstrated consistent ability to comply with company rules and policies. 16. Maintain attendance above company standards. 17. Demonstrated ability to handle difficult calls and benefit issues with little assistance.

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