Trainer, Commercial Insurance/Medicare - (US-VA-Salem - 24157)

Minimum Education: None
Job Type: Full Time
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Responsibilities and Requirements : Customer Service Making Outgoing Calls to existing customers to see if they are ready for their next scheduled shipment. Taking Incoming Calls from new and existing patients to enroll them in our program and/or place an order. Contact Physician Office and other Liberty departments to coordinate efforts in obtaining necessary paperwork to expedite the patient order. Assisting customers with their monitoring equipment and offering assistance when needed. Regularly contacts patients for their current inventory of supplies and adjusts shipments based on patient needs and physician recommended therapy. 2. Transaction Times and other Goals To meet the standard transaction time requirements depending on particular job duty. To meet and exceed monthly budget goals including up-selling of particular items/products. To work efficiently and productively while maintaining quality. 3. Attendance and Punctuality Employees are expected to be on time and ready to work at the start of their shift when the phones turn on. Employee must have good previous attendance and consistency. 4. Other Duties Form Completionfills out patient forms and invoices, determines changes for supplies ordered and enters all information into computer system(s). Refers billing or reimbursement questions to the designated department for investigation. Set the example for employees regarding appropriate level of professionalism and general work ethic that is expected within the Commercial Insurance/Medicare Department. This includes overall professionalism, dress code, attendance, internet/email/phone use etc..all Liberty corporate policies. Constructively and non-authoritatively address areas in which employees need improvement regarding general processes and knowledge.

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