Customer Service Associate - (US-NC-Durham - 27722)

Minimum Education: None
Job Type: Full Time
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Responsibilities : Work as a team member towards common goals.Prepare and /or assist with special reports as requested by management.Adhere to a schedule to ensure customer availability and demonstrate flexibility to schedules according to call volume or staffing needs.Perform other related duties incidental to the work described herein.Knowledge Skills and AbilitiesAnalytical and problem-solving skillsStrong organizational skills with the ability to multi-task and follow through on outstanding issuesStrong computer skills with knowledge of MS Word, MS Excel and e-mailExcellent interpersonal skills with the ability to communicate effectively both orally and in writingAbility to work well with others - strong teamwork skills Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patientDemonstrated ability to work well with customers and deliver excellent customer serviceAbility to control and manage a phone call Bi-lingual preferredKnowledge of DUHS billing preferred.

Requirements :EducationWork requires knowledge of basic grammar and mathematical principles normally required through a high school education. Two-year college degree preferred. ExperienceA minimum of two years of customer service experience is required. A healthcare background working in medical billing, collections, insurance claims processing, coding, registration or working in a physicians office is required. Inbound to outbound call center experience preferred. Working knowledge of the IDX, Siemens Invision and Meditech Billing systems preferred.

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